Effective Date: October 7, 2026
1. Introduction
MDA Technical Solutions ("MDA," "we," "our," or "us") respects your privacy and is committed to handling the personal information you share with us responsibly.
This Privacy Policy explains how we collect, use, share, and protect information obtained through our website, https://mdatechsolutions.com, telephone inquiries, appointment requests, and related customer communications.
2. Information We Collect
When you contact MDA Technical Solutions or request information about our services, we may collect:
We collect information that is reasonably necessary to respond to inquiries, evaluate service requests, prepare estimates, coordinate appointments, and communicate with customers.
Our website currently provides a telephone contact option. We may introduce an online service inquiry or appointment request form in the future.
3. How We Use Your Information
Information collected by MDA Technical Solutions may be used to:
We do not sell customer personal information to third-party data brokers.
4. Appointment Scheduling and Management Services
MDA Technical Solutions works with Nikola Network, a business management and administrative service provider, to assist with customer communications, inquiry management, and appointment scheduling.
When you contact MDA or submit a service request, relevant information may be shared with Nikola Network for the limited purpose of performing administrative services on MDA's behalf.
These activities may include:
Nikola Network is expected to handle customer information only as necessary to perform these authorized business functions and maintain appropriate confidentiality.
5. Sharing of Information
We may share relevant customer information with authorized employees, contractors, technicians, and service providers when reasonably necessary to deliver requested services.
We may also disclose information when required by applicable law, to respond to lawful requests, or to protect our legal rights.
We do not authorize service providers to use customer information for unrelated independent marketing.
6. Website Technology and Cookies
Our website may use cookies or similar technologies necessary for website functionality, security, performance, or analytics.
The specific technologies used may depend on our website hosting platform and services enabled.
If additional tracking or advertising technologies are introduced, we will update this Privacy Policy as appropriate.
7. Information Security
We take reasonable administrative and technical measures to protect customer information against unauthorized access, misuse, disclosure, or loss.
However, no internet transmission, electronic communication, or information storage system can be guaranteed to be completely secure.
We encourage customers not to submit passwords, security access codes, payment card information, or other sensitive credentials through general inquiry forms or unsecured messages.
8. Information Retention
We retain customer information for as long as reasonably necessary to respond to inquiries, coordinate services, maintain business records, fulfill legal obligations, and resolve service-related matters.
Information that is no longer reasonably required will be deleted or otherwise handled according to applicable legal and business record-keeping requirements.
9. Customer Communication Preferences
By contacting MDA Technical Solutions, you understand that we may respond using the contact information you provide.
Communications may include telephone calls, emails, or text messages directly related to your inquiry, estimate, appointment, or requested service.
Submitting an inquiry does not automatically enroll you in promotional text messaging or marketing campaigns.
Where required by law, we will obtain separate consent before sending marketing communications.
You may request that we stop nonessential communications by contacting us.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, manufacturers, or technology platforms, including companies whose equipment we install.
MDA Technical Solutions is not responsible for the privacy practices or content of independently operated third-party websites.
Customers should review the applicable privacy policies of those providers.
11. Children's Privacy
Our website and services are intended for adults seeking residential or property-related services.
We do not knowingly collect personal information directly from children under the age of 13.
If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
12. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate business record-keeping requirements.
We may need to verify your identity before processing certain requests.
13. Changes to This Policy
MDA Technical Solutions may update this Privacy Policy as our services, website functionality, or business operations change.
Updates will be posted on this page with a revised effective date.
14. Contact Information
For questions about this Privacy Policy or how your information is handled, please contact:
MDA Technical Solutions
Phone: 984-733-4513
Administrative Management Support: Nikola Network
Email: support@nikola-network.com
Service Area: North Carolina
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